Frequently Asked Questions About The Home Box

When Will My Box Ship?

All boxes ship once our artisans and vendors get us the product. We place our orders when we charge you on the first, so we typically ship around the middle of the month, give or take a few days. 

When will I be charged?

You'll be charged on the first of every month. 

How long will it take for the box to get here?

Typically 4 business days from the shipping date, but it can be longer. It's up to UPS. 

An item broke! Can you replace it?

We handle broken items on a case by case basis. Sometimes we have extra stock we can ship to you free of charge. Sometimes, we can give you a code from the artisan for a free piece, though you may have to pay a small shipping fee. Sometimes, all we can do is refund the cost of the item. 

 We don't, however, source from China. 

Does my purchase really support communities? 

Yes! 70% our box cost goes to the artisans, who then spend that money in their communities and with their supply chain, spreading the wealth. So thanks!